IOM house 6 St Giles Street Randburg, South Africa
Insure Group Managers is an authorised and licensed Financial Services Provider and intermediary. One of the primary services we provide to the industry is the collection of monthly insurance premiums on behalf of insurance brokers, who have given us instruction and permission to collect such premiums on their behalf. It is therefore most likely that the debit order against your account will be in respect of an insurance premium/s you hold.
The authority to collect on your account has been given by you to your insurance broker and not to us, we therefore do not hold records of these policies nor do we hold the mandate required to cancel or amend a premium – we act as a collection agent for the broker.
We also collect non-insurance debit orders, however we only do this on instruction from the business that has been given authority to do so by you.
We will never run a debit order collecting money from anyone without being instructed by our client entity to do so.
Should you wish to obtain more information from Insure Group Managers to assist you in resolving your query, kindly complete and submit the form, providing as much detail as possible. A Service consultant will respond to you as soon as possible.
In some cases, the reference number on your bank account may not reflect in full in which case the Service Consultant may request your banking details telephonically (never via email or any other way) in order to trace and assist.
The Service Consultant will provide you with the contact details of the entity that has instructed us to debit your account. You will then be able to raise your query with this entity.
Thank you for your enquiry. A Service Consultant will respond as soon as possible.